Plymouth Council – Customer Services Transformation – UK

Enterprise Architecture

Plymouth Council – Customer Services Transformation – UK

As part of an overall 5 year EA strategic drive across the Council to reduce costs and innovate, I assisted on the Customer Services Transformation programme in developing the Roadmap, enhancing the Blueprint models, documenting strategic direction and capabilities offering various alternatives and recommendations. Because they so liked what had been done in terms of modelling, I was asked to instantiate their fledgling EA practice within the City Council, specifically in procuring and implementing and mentoring on an EA Modelling & Governance Tool that could assist all Business Architects across the Strategic programme, to form a core enterprise wide set of Architecture models and building up the EA practice and governance processes.

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